Lights Around FAQs

Lights Around is a professional holiday and decorative lighting company specializing in the design, installation, service, removal, and storage of premium lighting displays for residential and commercial properties.

We provide full service lighting solutions including design consultation, professional installation, in season service, post season removal, and off season storage.

No. Lights Around does not sell lighting products. All lights, materials, and decorations are leased as part of our service.

Leasing allows customers to avoid purchasing, storing, repairing, or replacing lights while ensuring consistent quality and professional service each year.

We work with homeowners, HOAs, churches, schools, retail centers, commercial buildings, municipalities, and event venues.

Christmas lighting is our primary focus, but we also offer decorative, event, and specialty lighting depending on the project, season, and availability.

We operate year round. Planning, design, maintenance, storage, and multi year contract preparation happen outside the holiday season.

We are a full service provider. Customers do not need to climb ladders, troubleshoot outages, store lights, or replace broken strands. We handle design, install, service, removal, and storage.

Yes. We offer both proven design styles and fully custom layouts tailored to each property.

Yes. We can coordinate colors, patterns, and design elements to match your home, brand, neighborhood guidelines, or event theme.

Yes. We routinely install lighting on multi story homes, large estates, commercial properties, churches, and HOA common areas.

Yes. Common installations include rooflines, trees, shrubs, walkways, architectural features, and landscape accents.

Yes. We frequently coordinate with HOAs, management companies, and boards to meet community standards and timelines.

Yes. Our crews are trained in ladder safety, roof access, anchoring, electrical best practices, and property protection.

Yes. Lights Around carries liability insurance and workers compensation coverage.

 Installations are completed by Lights Around crews or trained partners working under our standards and supervision.

No. You do not need to be present during installation or removal.

Yes. Roof access is often required for roofline lighting.

In many cases, yes. Each property is evaluated for safety before installation.

Some installations, such as heavy wreaths or safety anchors, may require penetration to ensure proper and safe mounting.

If any area is deemed unsafe, we may modify the design to protect installers and property.

Yes. We reserve the right to reject service to any property deemed unsafe.

 The homeowner is responsible for providing working electrical outlets near the light install areas for the home, trees, and landscaping. These outlets are typically near the front door or in front of the garage.

Outlets should not be on the same circuit as high amp devices. We cannot repair or alter electrical outlets.

GFI receptacles can interrupt power due to moisture from rain, fog, or snow. It may take hours or days to dry and restore function. Lights Around is not responsible for outlets that will not reset due to moisture.

Any landscaping work must be completed before our installation. Trim bushes and trees before the install date. Damage to lights caused by landscaping work is at the customer’s expense.

Customers must provide any required entrance codes and parking passes for installation, service, and removal.

Yes. Lights Around warranties all equipment and workmanship during the season.

Notify us immediately and we will service or replace affected lights.

Service requests are prioritized based on severity and availability, especially during peak season.

Unreported outages are not covered. Defects must be communicated within 24 hours of installation, and any outage must be reported to us.

Removal begins in January following the Christmas season.

No. Removal is included as part of our service.

All lights are removed, stored, and maintained by Lights Around.

No. All equipment remains the property of Lights Around.

A non refundable deposit of 50 percent and an authorized signature on your proposal reserve your installation and service. If paid in full, 50 percent is treated as the deposit.

The balance is due the day before installation.

The three year agreement locks in discounted pricing for years two and three, and provides priority and early installation in October.

Year two and year three deposits are collected between July and September.

Yes. Colors, materials, and decorations may be switched to equal or greater value each year within the agreement.

No. With early installs, lights do not need to be turned on until November.

This contract is legally binding after signing. To cancel or reschedule, sufficient notice must be given. Any rescheduled install is subject to crew, supply, and equipment availability.

Yes. A rescheduling fee of 10 percent may apply if the customer declines the scheduled day and time, or requests a specific install date or time we must accommodate.

If we experience inclement weather such as wind, rain, or snow, we will reschedule your installation at the earliest time.

No. You do not need to be home or present during the installation.

Yes. We may photograph or video installations for marketing purposes.

No. Only visual elements of the lighting display may be used.

Safety, reliability, professionalism, responsiveness, and protecting your property come first. We treat every property as if it were our own.